MOBILE APP USER MANUAL

The Global Remit Mobile App provides customers with secure and convenient access to remittance services, transaction records, exchange rates, and account management functions.

 

  1. ACCESS LEVELS
  • A. Login Required

    • The following features are available only to registered and verified customers:

    1. Send Money
    2. Transaction History
    3. Me (Profile & Loyalty)
    4. Legal
    5. User Manual
    6. Company Information

    B. No Login Required

    The following features are accessible without login:

    1. Exchange Rates
    2. Payment Methods
    3. Receive Money
    4. Settings
    5. Website
    6. Help (FAQ & Contact)
    7. New Registration

    If you are not yet registered, select “New Registration” and follow the instructions provided.

    1. SEND MONEY

    (Available to registered and verified customers only)

    Step 1: Select Beneficiary

    • Choose an existing beneficiary
    • Add a New Beneficiary
    • Enter complete and accurate beneficiary details
    • Ensure all information is correct before saving

    Step 2: Select Payment Method

    Available options:

    • Pay Cash at Shop
    • Pay by Easy Transfer
    • Pay by MPay

    Step 3: Enter Amount

    • Input the amount in MOP
    • Tap Next

    The system will automatically calculate:

    • Converted foreign currency amount
    • Applicable service fee
    • Total payable amount

    Loyalty Points (Mobile App Rule)

    If you have available loyalty points:

    • Your points balance will be displayed.
    • Points may be applied to offset the service fee only, up to the total applicable fee.
    • Points cannot be used to reduce the remittance principal in the mobile app.

    The system will automatically display:

    • Original service fee
    • Points applied
    • Updated payable amount

    Step 4: Review & Confirm

    • Select Source of Funds
    • Select Purpose of Remittance
    • Review all transaction details carefully
    • Click Create Transaction or Send Money
    1. PAYMENT COMPLETION

    If paying at the counter:

    • Present the generated QR code at our shop
    • Counter staff will confirm final payable amount
    • Loyalty points may be applied in accordance with company policy before payment confirmation

    If paying electronically:

    • Follow the relevant payment method instructions
    • Ensure correct Transaction Reference Number (TRN) is used when required
    1. TRANSACTION HISTORY

    View and track:

    • Past transactions, Status updates, Transaction details
    1. ME (PROFILE & LOYALTY)

    Under this section, you may:

    • View personal information, Check loyalty points balance, View loyalty card information
    • Loyalty points:
    • Accumulation based on eligible transactions
    • Cannot redeemed by cash
    • Are non-transferable
    • Are subject to company terms and conditions
    1. EXCHANGE RATES

    Rate Table

    • View current exchange rates offered by Global Remit.

    Rate Calculator

    • Estimate the receiving amount before initiating a transaction.
    • Rates are indicative and subject to confirmation at the time of transaction processing.
    1. LEGAL

    Customers are advised to review:

    • Terms & Conditions, Report of Fraud, Notice/News
    1. USER MANUAL SECTION

    Detailed instructions are available for:

    • Mobile App, Easy Transfer, Pay By Mpay & Receive Money
    1. COMPANY INFORMATION

    Global Remit is licensed by the Monetary Authority of Macao (AMCM) as an authorized Remittance Service Provider in Macau.

    Additional information available:

    • About Us
    • Partners
    • Official Social Media
    1. RECEIVE MONEY

    Customers may receive funds sent from overseas through Global Remit’s remittance network.
    Please refer to the “Receive Money” instructions for details.

    1. SETTINGS

    Customers may update:

    • Personal information & Login Password
    1. WEBSITE

    Access the official Global Remit website for additional service details and updates.

    1. HELP

    For assistance:

    • Review Frequently Asked Questions (FAQ)
    • Access contact information
    • Locate our shop
    1. NEW REGISTRATION

    To register:

    • Complete all required personal and identification details
    • Submit the registration form
    • Account Activation Requirement:
      To activate your account and complete your first transaction, please visit our office at:
    • Travessa do Bispo No. 8B, Macau
    • Identity verification is required in accordance with regulatory requirements.