Privacy Policy

Privacy Policy of Global Remittances Company Limited

(hereinafter referred as "Global Remit")

Introduction

At Global Remit, we are committed to protecting and respecting your privacy, handling your information in an open and transparent manner, and keeping your information secure.

 

This Privacy Policy ("Policy") explains among other things: what we do with your personal information; what we do to keep it secure; with whom we share your information; your rights in relation to the personal information we hold about you; and who you can contact for more information.

 

Here are the highlights that you may really wish to know:

 

Global Remit is an offline and online remittance service provider that helps its customers transfer money from the Macau SAR of the Peoples Republic of China to other jurisdictions in the world.

 

Upon request or where we are legally obliged, we may share your information with any local or overseas competent public agencies.

 

We also collect from you information in relation to other people (for example, details of the recipients of your money transfers). In providing this information, you confirm to us that you have their permission to do so.

 

We use some third parties to process your personal information on our behalf to perform our services for you, and due to the international nature of our business, all of them are based outside Macau.

 

You have several rights over your personal information, and the manner in which you can exercise those rights are contained in this Policy.

 

We will send you direct marketing information if we are allowed to do so. We do this to encourage you to use our services and send you offers or promotions that may interest you. You can ask us to stop sending you marketing information at any time. Details of how to unsubscribe will be included on each email that we send you. Alternatively, you may send us an email with “URGENT - UNSUBSCRIBE REQUEST” in the subject line and the email address that you wish to be removed within the email.

 

We also use your personal information to display online adverts and marketing relating to our services on our website, online media channels or by sending you push notifications if you use our mobile app.

 

We do not intentionally use children’s information (our website and mobile application are not intended for children).

 

Who we are?

 

Global Remittances Company Limited, or Global Remit, was granted the authorization by the Macau Chief Executive Order 13/2020, published on the Official Gazette number 18 on 4th May 2020, and the Global Remit was incorporated on 1st June 2020.

 

Global Remit is the most innovative money transfer company in Macau, offering fast, and trusted excellence of service, with the most competitive exchange rates.

 

We have built a great and professional team of staff from different nationalities, to provide exceptional quality and convenient services to our customers.

 

Location:        Travessa do Bispo no.8 B, Macau (near the Cathedral Church)

Office Hours: Monday to Sunday from 10:00am to 6:00pm

Contact Us:    Phone: (853) 28880001

Email: customer.service@globalremittances.mo

 

Privacy Policy

 

Below is a definition of some terms you may find in our Privacy Policy.

 

“Data Protection Authority” means the statutory or regulatory body established in Macau that is given the responsibility for investigating, regulating and dealing with matters relating to the use of personal information.

 

“Marketing” means any action or advertisement or promotion or marketing material like surveys, vouchers, research and events. This list is not exhaustive.

 

“Services” means Global Remit Money Remittance Services and such other services or products that we may introduce from time to time.

 

The personal information we collect about you

 

We may collect, record and use information about you in physical and electronic form and will hold and use this information as set out in this Policy. The personal information we collect and use may include, amongst other things:

 

  • Your name; your contact information such as your address, and mobile number, or any telephone number or email used to contact us;
  • Your demographic information such as age, gender, and birthday; evidence of your identity (for example, ID or passport information);
  • Your profiles and postings on any other social media applications and services that we provide or that You make available to us;
  • Your payment details and other financial data (for example, your employment information, or source of income);

 

We also collect from your information in relation to other people (for example, details of the sender of your money transfers), where you provide us with such information. In providing this information, you confirm to us that you have obtained all necessary permissions from them to the reasonable use of their information for the purposes and

 

in the manner described in this Policy, or are otherwise permitted to give us this information on their behalf.

 

Please also ensure that those other people are aware of this notice and that the provision of this notice are clearly communicated to them.

 

How we collect your personal information

 

Information you give to us when you use our services. If you use our services, you will need to provide certain information including your name, address and ID number, as well as the name and other details of the beneficiary. This information must be complete and accurate, and if not, we may have to take additional steps to complete the transaction.

 

Other information you give to us. This is information about you that you give us by filling in the relevant forms or register through our mobile app. It includes, for example, information you provide when you register on the mobile app for us to contact you, when you inquire about any of our services, when you sign up to receive notifications, and when you report a problem with our services. The information you give us may include, among other data, your name and mobile phone number.

 

Social media. Depending on your settings or the privacy policies for social media and messaging services such as Facebook, WhatsApp, WeChat and Instagram, etc., you might give us permission to access information from those accounts or services.

 

Other sources. We may receive information about you from other sources, including publicly available databases and combine this data with information we already have about you. This helps us to update, expand and analyse our records and provide services that may be of interest to you.

 

Information we collect about you

 

Mobile App. When you download our Mobile App, in addition to the information mentioned above we:

 

  • may send you push notifications from time-to-time in order to update you about events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device
  • may use mobile analytic software to allow us to better understand the functionality of our mobile We do not link the information we store within the analytic software to any personal information you submit within the mobile app.

 

How we use your personal information

 

Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient, and customized experience and to provide the services you have requested from us. We may also use the information that you have provided to ensure that the content on our site is presented in the most effective manner for you and your mobile app.

 

We use your information for the following specific purposes:

 

  • to carry out our obligations arising from any contracts entered into between you and us or from applicable laws, and to provide you with the services in accordance with our terms and conditions and with this Policy;
  • to register you with a Global Remit account;
  • to fulfil your transaction request;
  • to ask for your consent to process your personal information for a specific purpose that we communicate with you. When you consent to our processing of your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing your information for that purpose;
  • to send you confirmations or other notifications;
  • to notify you about temporary or permanent changes to our services or other service-related messages;
  • to assist you where online applications are not completed;

 

  • to prevent fraud, money laundering, and any other illegal activity in order to protect the security of our customers, Global Remit, and others;
  • to fulfil any legal obligation to collect, process and share your information;
  • to ensure that content from our app is presented in the most effective manner for you and for your mobile phone;
  • to promote our business;
  • to send you marketing communications, provided that you have given us your contact details in the course of your use of our products or services and that you do not decide to opt out from this type of communications;
  • as part of our efforts to keep our mobile app and our services safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about services that may interest you or them;
  • to train, monitor and assess the effectiveness of the manner in which we provide the services to you;
  • to consider and investigate any concerns or complaints you may have; and to display personal testimonials of satisfied customers on our website in addition to other endorsements, where you have agreed with a third-party review site that we may do so. If you wish to update or delete your testimonial, please contact us at our telephone (853) 28880001 or at our email “services@globalremittances.mo”.

 

Lawful processing

 

We must have a legal reason before we use your information for any of the specific purposes mentioned above. Our legal reasons are:

 

  • It is necessary for entering into or performing a contract with you;
  • You have given us your consent;
  • It is required to comply with our legal obligations;
  • It is in our legitimate interests to do so, provided your rights do not override those interests; and
  • We believe it is in your vital interest to share your personal

 

Direct marketing

 

When you provide us with your personal information, we will request for your consent to receiving direct marketing information from us. We give you a choice to “opt in” or “opt out” of receiving marketing communications. If you “opt in”, we will send you marketing communications by email, SMS or by push notification to keep you informed of new products, promotions and other information that we believe may interest you. You can ask us to stop sending you marketing information by contacting us at any time.

 

Who we might share your personal information with

 

Your personal information is very important to us. However, there are circumstances where it is necessary for us to share your information for legitimate business or legal purposes (including operating our site and our mobile app, and providing services to you). In addition, we may disclose your personal information to:

 

  • Fraud Prevention Agencies - Where we have a good reason to suspect fraud, money laundering, counter terrorist financing or any other illegal activity, we can upon request or where legally obliged share your personal information with crime prevention agencies and other third parties for the purpose of detecting, preventing or reporting crime or for actual or suspected breach of any applicable laws or regulations. These third parties may include business partners and companies that provide services to us, law enforcement bodies, regulatory and supervisory authorities, providers of fraud prevention and detection services. Please note, we may suspend activity on your account or any transaction, refuse access to your account or cancel any transaction you may want to make, if we think there is a risk of any illegal activity.
  • Public Agencies - We release accounts or other personal information when we consider it appropriate to comply with the law, to enforce our Terms and Conditions and any other agreement to protect the rights, property, or safety of Global Remit, our employees, customers, our business partners and the public. In these circumstances, we will only provide them with the information they require to perform their function.

 

How we keep your personal information secure

 

We have implemented appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.

 

How long will we keep your personal information for

 

We take every reasonable step to ensure that your personal information is only retained for as long as it is required for the purposes set out in this Policy. Therefore, we will only keep the information we collect about you for as long as required for the purposes set out above, or as required to comply with any legal or regulatory obligations to which we are subject. This will involve us regularly reviewing our files to check that information is accurate, up-to-date and still required.

 

The period for which we will retain information about you will vary depending on the type of information and the purposes that we use it for. Generally, unless applicable laws or our legal and regulatory obligations require a longer retention period, we will keep our records for at least five years after you have terminated your relationship with us.

 

Your rights

 

Subject to applicable laws in your country, you may have a number of rights regarding our processing of your relevant personal information, including:

 

  • the right not to provide your personal information to us (however, please note that we may be unable to provide you with the full benefit of our site, our mobile app, or our services, if you do not provide us with your personal information);
  • the right to request access to your personal information, together with information regarding the nature, processing and disclosure of those personal information;

 

  • the right to request for the correction of any inaccuracies in your personal information;
  • the right to request for the erasure of your personal information. This is also known as the right to be We will keep a note of your name if you ask for your personal information to be erased;
  • the right that we restrict our use of your personal information; where we use your personal information on the basis of your consent, you have the right to withdraw that consent (noting that such withdrawal does not affect the lawfulness of any processing performed prior to the date on which we receive notice of such withdrawal, and does not prevent the processing of your personal information in reliance upon any other available legal basis); and
  • the right to lodge complaints with a Data Protection Authority regarding the use of your personal information by us or on our behalf.

 

We may require proof of your identity before we can give effect to these rights. You should also be aware that some of these rights are qualified and not absolute; therefore exemptions or limitations may apply. For example, we can refuse to provide information if fulfilling your request would reveal the personal information about another person, or if you request that we delete information which we are required to retain by law, have compelling legitimate interests to keep, or need access to fulfil our legal obligations.You can contact us if you want to enforce any of these rights. We will comply with our legal obligations as regards your rights as a data subject. Any request for access to your personal information must be in writing and we will endeavour to respond within a reasonable period and in any event within one month (three months for complex or numerous requests).

 

Changes to our privacy policy

 

We will amend or revise this Policy regularly and at any time without notice to reflect changes in our processing of personal information, or changes in applicable law. We encourage you to read this Policy carefully, and to regularly check this to review any changes we might make to the terms of this Policy.

 

Contact us

 

Questions, comments and requests regarding your personal information and our Policy are welcome and should be sent by email or you can send it by post addressed to the:

 

Customer Complaints Officer

Global Remittances Company Limited Travessa do Bispo no.8 B,

Macau

 

You may also use the following contact details if you wish to make a complaint to us relating to your privacy issues:

 

Phone: (853) 28880001

Email: customer.service@globalremittances.mo

 

If you have any concerns about our use of your personal information, you also have the right to make a complaint to the Personal Data Protection Bureau or Monetary Authority of Macao.

 

Related

Global Remit Terms and Conditions of Service